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In case of medical emergency including poisoning, a crime in progress, a fire, or if you are in immediate danger, dial 911. Operators speak English and French, and there are translation services available. Tell the operator what is happening and exactly where you are. If you are not sure exactly where you are, give them all the information that you can. Depending on what is happening, they will dispatch First Responders – Police, Ambulance, Firefighters – to assist as soon as possible.
“Speak clearly so that the operator is able to understand the nature of the emergency.
Answer all the operator’s questions. Stay on the line as long as needed to ensure the 9-1-1 operator gets all the information needed to pass along to the emergency service dispatcher.
Keep your phone on after you hang up, in case the 9-1-1 operator needs to call you back to get more information.”
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Dial 811 to be connected to a Registered Nurse for free, confidential advice. You can call anonymously, no Medicare number required. This service offers translation in approximately 50 languages. You will be asked to dial 1 for English or 2 for French. Once you do that, and a Nurse picks up the phone, just ask for translation.
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Contact 211 NB for support in accessing community and social services in New Brunswick. It is free and confidential. Whether you need counselling, help with addiction, information on food banks or emergency shelters, or any number of other services, 211 connects you with organizations that can help.
Toll-Free Phone: 211 An interpretation service is provided if you need to speak to someone in a language other than French or English.
Toll-Free Text-based line (for those who are deaf, speech impaired, or hard of hearing): 1-855-405-7446
Live chat in English or French (Monday to Friday, 8 am - 10 pm): https://nb.211.ca/get-help-now/
Email: 211nb@findhelp.ca
To find out about particular services you can access or learn about through 211: https://nb.211.ca/about-211-nb/
Please be aware that you may have to ask different types of questions to get the information you need. If you ask about food programs, for example, you might not find all of the options available in your area. Contacting your local Multicultural Association, municipal government or food bank might help you to find other supports in your community. Contact us if you need help finding or accessing services:
info@madhucentre.ca or call Migrant Workers Alliance for Change 1 506 251-7467
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Live chat services online between 5PM-12AM DAILY
During those hours, look for the blue and white circle icon on the lower right-hand corner of this website: https://johnhowardfredericton.ca/
CHIMO can provide “a listening ear, helpful information, crisis intervention and referrals to resources in the province of N.B.” It is a confidential service available in English and French.
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1-866-355-5550 24 hours a day
A team of trained clinicians called Care Coaches are available to offer information, support and guidance. The care coaches include licensed clinical therapists, social workers, registered nurses and other professionals who have education and experience in social services, mental health and/or addictions. If you require urgent assistance, you can be referred to Addiction and Mental Health Mobile Crisis Services, to the local emergency room, or you can call 911. Care Coaches will be available from 8 am to Midnight with Tele Care 811 providing support overnight and in the early morning.
Care coaches can provide:
- A safe and non-judgemental space to talk
- Resources to help you manage
- Referrals to healthcare providers for individualised treatment
- Crisis support, including offering guidance to family members and friends as well
If you need interpretation services, call 811 instead of the other helplines. 811 offers interpretation and the nurses there will do their best to connect you with services.
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1-833-456-4566 or by text from 5pm till 1am: 45645
This is a free, nation-wide emergency helpline for people considering suicide, and offers service in English and French. It is confidential. However, if the operator believes you are very likely to harm yourself or others, they may call Emergency Services to intervene.
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Bridge the Gapp is a mental health resources website, with options for support for Adults and for Youth. Click here to visit the site. It includes a Service Directory to find support near you, and online activities, information, games, and access to peer support, including through the website 7cups.com which offers free emotional support with trained listeners, and access to online therapy (the cost is in American dollars).
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Crisis Line: (506) 454-0437
The crisis line is open from 5 pm to 8 am, 7 days a week. Chat service is available 5 pm to 9 pm, 7 days a week, via a chat box on https://svnb.ca
Services limited to the Fredericton area: Individual counselling for survivors of rape/sexual assault, support groups for men and women, will provide support in hospitals, courts or police stations. https://svnb.ca/en/services/ There are no fees for any services.
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This Canadian government website offers support and discusses options, regardless of your status in Canada. At the top of the page is a blue text box. The last line reads “You can also get this information in other languages.” Click on these words to see 6 translations of the text in the blue box. https://www.canada.ca/en/immigration-refugees-citizenship/services/immigrate-canada/family-sponsorship/abuse.html
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“Personal Journey”: New Brunswick Multicultural Council’s Guide outlining support services for non-status, refugee, and immigrant women, international women students, and temporary women workers who are experiencing or have previously experienced intimate partner violence (IPV).
English Version: https://nbmc-cmnb.ca/wp-content/uploads/2022/03/English-version_3011_digital.pdf
French Version: https://nbmc-cmnb.ca/wp-content/uploads/2022/11/NBMC0822BI-FR-Digital.pdf
Spanish Version: https://nbmc-cmnb.ca/wp-content/uploads/2022/11/NBMC0822BI-SPA-Digital-1.pdf
Visit https://nbmc-cmnb.ca/personal-journey-multilingual/ to access translations of “Personal Journey” into Arabic, Mandarin, and Ukrainian.
Visit https://nbmc-cmnb.ca/imvisible-nb-resources/ to find translated resources for non-status, refugee, and immigrant women, international women students, and temporary women workers and their children who are experiencing or have previously experienced intimate partner violence (IPV), or in some cases, resources for women who are struggling with addiction or their mental health.
The Multicultural Council also offers support to women in the form of in-person information sessions. Contact Shadwa Ramadan, Manager of Women and Gender Initiatives: shadwa.ramadan@nbmc-cmnb.ca or (506) 405-0781
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1-877-330-6366 When they are receiving many calls at the same time, you may have to call back later.
Your call will be answered by a non-binary or trans person. You do not have to be in crisis, or to be sure you are trans, to call. The service is free and confidential.
Oprime 2 para hablar con unx operadxr en español.
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1-888-642-2725 10 am – 10 pm, 7 days a week
The Access Line is free and confidential. Operators can assist with your questions about sexual health, safer sex, pregnancy options and abortion. They can provide information and refer you to sexual health providers.
If you call and leave a message after hours, your voicemail will be returned the next day.
You can also text: 1(613) 800-6757
Texts are answered between 10 am – 10 pm, 7 days a week
Reach them via e-mail: access@actioncanadashr.org